NRG Sanctuary Rental Terms & Conditions

NUMBER OF GUESTS

Renters are only allowed to have the total number of people that they have booked for on the property.

YOUR SAFETY AND OUR SURROUNDINGS

Our RV trailer campsite and tiny cabin rental unit are part of a private property that is dedicated to preserving its environment while helping the wildlife flourish. Please take only pictures, make only memories, and leave only footprints.

PROPERTY AND TRAIL SAFETY

This is a natural area and subject to changes due to weather and other natural forces. There may be trees and branches that have fallen down on the trails. You may need to climb over them or take an alternate route. Please stay on the trails as much as possible. There are enough of them that you shouldn’t need to go anywhere else. We do have sensitive areas that would not recover if trodden on.

WILD ANIMALS

Harassing or feeding wild animals is strictly forbidden and very dangerous. Some trails will be blocked off during certain times to protect the animals’ nurseries or for your safety. There will be danger tape around the trunk of the trees on either side of the trails that you are not allowed to pass through. If you see a nest that you would like to get closer to, please ask for permission and we will try to help.

WALKING AND WEATHER CONDITIONS

Remember that it is dangerous to walk in a bush in a high wind. You are not allowed in the bush in a steady or gusting wind of 50 km/hr or more.

GARBAGE AND RECYCLING

Garbage and recycling must be kept in the containers provided.

GIFT CERTIFICATES

Gift certificates do not qualify for a cash refund. They may be used to go towards a reservation, product or service. Cancellation of a reservation using a gift certificate is still obligated to the refund policy below.

CANCELLATIONS PROCEDURE

Any booking cancellation or change must be made to nrgsactuary@gmail.com. If you have not got a response within 12 hours, please call 519-482-9318. The cancellation policy is printed below.

STANDARD REFUND TERMS AND CONDITIONS

  • Cancellation during the first 24 hours after reservation is made: 95% refund
  • Cancellation made 14 or more days from the reservation date: 80% refund
  • Cancellation is made 8-14 days before the reservation date: 50% refund
  • Cancellation is made within 7 days of check-in time: no refund

If you want to change to another location / accommodation on our property, this is only possible if such accommodation is available and your booking will still be subject to the cancellation policy.

LONG TERM RENTAL CANCELLATIONS AND REFUNDS

This applies to all stays of 28 days or longer and override the above standard cancellation policy for those stays.

  • Cancellation within 48 hours of booking AND at least 28 days before check-in: 95% refund
  • Cancellation made 14 or more days from the reservation date: 80% refund
  • Cancellation is made 8-14 days before the reservation date: 50% refund
  • Cancellation during stay of 30 days or less: no refund for booked days not taken

COVID AND GOVERNMENT RESTRICTIONS

If there is a government-mandated shutdown, or a guest is not able to keep their reservation due to a positive Covid test, we will:

  • Offer to re-book that guest in another available opening

or

  • Issue a refund according to the refund terms and conditions.

Proof of a positive Covid test will be required.

PAYMENT METHODS AND DEPOSITS

Payment can be made by credit card or e-transfer.

There will be a $200 damage deposit taken the day before arrival and released 2 days after as long as there are no damages.

PETS

No pets are permitted at our property.

TOILET

The cabin is equipped with a composting toilet. Please follow the directions in the guide for using it.

SWIMSPA

The swim-spa is a combination of a lap pool and a hot tub. Users must have a shower before entering, therefore, the guests of the campsite must show that they have a usable shower before being allowed to use the swimspa. Guests will be shown how to use the swimspa upon arrival.

GUIDE BOOK WITH RULES AND REGULATIONS

There is a guide book at both properties with all of the detailed rules and regulations of the property. Please read and abide by these rules. Damages may occur if these rules are not followed which will result in a part or whole damage deposit being withheld. Not reading the guide is no excuse for not following the guide.

Love the look of NRG Sanctuary?

Contact Us

Serene Westside Tiny Cabin

Book Now

Eastside Pond View Campsite

Book Now